German Customer Service

Do you enjoy solving problems, providing tailored solutions, and working in a fast-paced environment? Then this is the perfect opportunity for you. For one of our clients in Alkmaar, we are looking for a German Customer Service Representative to join the Inside Sales team. Ready for the challenge? Apply today!

The Inside Sales department is responsible for handling and analyzing customer requests to provide the most suitable solutions tailored to their needs. Its primary goal is to increase profitability, drive turnover, and strengthen customer loyalty. The department plays a crucial role in managing customer orders and responding to inquiries on both commercial and technical levels. Additionally, it collaborates with various internal teams to ensure seamless order processing and customer satisfaction.

Tasks and Responsibilities:

As a Customer Service Representative, you will be dedicated to maintaining strong customer relationships by providing the best possible technical and commercial solutions. Your key responsibilities include:

• Providing comprehensive support for all technical, commercial, and logistical inquiries;
• Handling incoming and outgoing calls and emails, ensuring prompt and effective communication with customers and other departments;
• Collaborating with the Order Entry, Logistics, and Finance departments to ensure accurate and timely deliveries;
• Creating and activating customer accounts on the online platform;
• Managing customer returns, complaints, and issue resolution efficiently;
• Continuously working on service quality improvement to enhance customer satisfaction;
• Maintaining accurate records in the CRM system for customer interactions, orders, and service requests.

Hard Skills:

• Experience in customer service, telephone sales, or consultative selling;
• Fluent in German and English;
• Familiarity with CRM systems, Power BI, and AX software is advantageous.

Soft Skills:

• Strong communication and active listening skills;
• Service-minded with a customer-focused approach;
• Excellent problem-solving abilities and adaptability;
• A team player who collaborates effectively with colleagues and other departments;
• Highly accurate and detail-oriented in handling customer information and orders.

Offer:

• 2800 based on 40 hours;
• 32 – 40 hours;
• Travel allowance;
• Temporary contract for 6 months with a chance of extension;
• International environment;
• Robert Walters Academy.

Are you the German Customer Service Representative we are looking for? Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.