German Customer Service

Are you a German Customer Service Representative with strong problem-solving skills and a passion for delivering high-quality service?

This role requires a deep understanding of customer service processes, excellent organizational skills, and the ability to communicate effectively with internal and external stakeholders. If you thrive in a collaborative environment and have a keen eye for detail, we’d love to hear from you!

As a Customer Support Representative, you will play a vital role in supporting the customer service team by managing a variety of tasks. This includes handling invoicing procedures and administrative duties. Your responsibilities will also require close collaboration with customers and colleagues across different functions.

Key Activities & Responsibilities:

• Processing (invoicing) orders
• Handling incoming e-mails and calls
• Proactively communicating with internal & external customers
• Investigating and resolving invoicing issues and disputes
• Logging and follow up of issue resolution and related communication back to the customer
• Take responsibility for executing tasks and supporting colleagues across a number of complex areas / processes and queries
• Work with your colleagues to effectively organise and prioritise the tasks within your specific areas
• Working collaboratively with other functions and divisions on cross-functional or customer specific topics
• Assist in supporting and training more junior colleagues
• Act as a mentor for more junior customer service representatives

Education / Qualifications:

• High School diploma or equivalent
• Further education in a relevant discipline is a plus

Experience / Skills:

• Expertise in order management or contact center skills is a plus;
• Understanding of Customer Service process flows
• Good knowledge of MS Excel, MS Outlook, MS Word, Internet is a plus;
• Speak + write German and English fluently.

Competencies / Behaviors:

• Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers and other stakeholders
• Ability to solve problems and queries
• Ability to work on their own initiative, prioritizing and organizing workload based on their own experience as well as input from supervisor
• Highly customer focused
• Strong collaborator which sets high performance standards
• Strong internal drive and motivation to make a difference
• Positive, optimistic mindset and can-do attitude
• Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
• Acts with integrity
• Ability to make autonomous decisions on operational and tactical levels
• Willingness to develop lean approach

Offer:

• Salary 2500-2600 euro gross per month based on 40 hours;
• 40 hours per week;
• Working hybrid;
• Direct contract with the company.

Are you the German Customer Service we're looking for?
Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.