Customer Operations Analyst (German)

Do you thrive in an international environment where you can make a difference for your customers every day? Do you have experience in freight forwarding, import operations, or customer service within logistics and are you ready to take the next step in your career? And are you fluent in German and English? Then this Customer Operations Analyst position in the heart of Rotterdam might be the perfect match for you.

Company Description

Our client is a leading global logistics and supply chain solutions provider, operating across Europe, Asia, and North America. With over 50 years of experience, they deliver tailored, technology-driven logistics solutions for some of the world’s most recognized brands.

Their European office in Rotterdam serves as a key hub for international operations, connecting suppliers, carriers, and customers across the globe. The company culture combines professionalism and collaboration in a fast-paced, dynamic environment where people are encouraged to grow and take ownership.

Job Description

As a Customer Operations Analyst, you will serve as the main point of contact for customers in the DACH region, ensuring smooth coordination of shipments, timely communication, and outstanding customer service. You’ll play a key role in managing the import flow across Europe, working closely with both internal and external stakeholders.

Key responsibilities:

• Act as the primary contact for German-speaking customers, providing proactive service and operational support.

• Coordinate end-to-end import operations, focusing on shipments to and from Germany.

• Manage and track shipments in the supply chain system, ensuring data accuracy and timely delivery.

• Liaise with vendors, carriers, and customers to resolve issues and maintain smooth logistics processes.

• Prepare and handle all relevant shipment documentation.

• Support process improvements and customer onboarding initiatives.

• Collaborate closely with international teams to meet KPIs and customer expectations.

Job Requirements

• Completed MBO or HBO degree in Logistics, Supply Chain Management, or a related field.

• Fluent in German and English (spoken and written).

• 2–5 years of experience in freight forwarding, supply chain coordination, or customer service within logistics.

• Experience in EU import operations, ideally with focus on the German market.

• Background with major logistics providers is a plus

• Strong communication and organizational skills with a customer-oriented approach.

• Proficient in MS Office, especially Excel; experience with logistics or transport management systems is an advantage.

• EU citizenship or valid Dutch work permit (visa sponsorship not available).

Offer

• Competitive salary between €3,250 – €3,750 gross per month, depending on experience.

• 26 days of paid annual leave.

• Full holiday allowance (paid in May).

• Travel cost reimbursement (if applicable).

• Full-time position (38.75 hours per week) with hybrid working options.

• Fully paid pension plan.

• Modern office in the heart of Rotterdam with an international, collaborative team.

Are you the Customer Operations Analyst that I'm looking for? Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.