Customer Service (technical)

What you'll do:

• Oversee the performance of third-party repair centres within assigned countries, ensuring they meet agreed standards for quality and efficiency.
• Support distributors and retailers by addressing service-related topics, including high-level agreements, process improvements, and daily repair cases.
• Obtain and evaluate all relevant information required to handle technical inquiries from partners and end users effectively.
• Advise customers on technical queries related to innovative mobility products, providing clear guidance and timely follow-up.
• Direct requests and unresolved issues to the appropriate internal or external resources for resolution.
• Communicate proactively with internal departments across Europe to coordinate responses and share critical product information.
• Develop and implement standards and processes that continuously elevate the overall service experience for all stakeholders.
• Manage day-to-day business operations related to service delivery, ensuring operational excellence at every stage.
• Monitor customer feedback, concerns, complaints, and other product-related questions to identify trends and recommend improvements.
• Collaborate closely with cross-functional teams to ensure seamless information flow and consistent customer satisfaction.

What you bring:

• Bachelor’s degree or equivalent qualification demonstrating strong analytical abilities.
• At least three years’ experience in a customer service or related role within a technical environment.
• Proven track record of managing relationships with third parties such as distributors or retailers in a collaborative manner.
• Excellent knowledge of customer service principles combined with practical experience handling complex queries.
• Demonstrated technical acumen with the ability to quickly learn about new products and troubleshoot issues effectively.
• Familiarity with administrative procedures relevant to service management roles.
• Ability to work independently while exercising sound judgement in challenging situations.
• Fluency in English (verbal and written) enabling effective communication across multicultural teams.
• Advanced proficiency in Microsoft Office applications for reporting, scheduling, and documentation purposes.
• Strong organisational skills allowing you to manage schedules efficiently and prioritise competing tasks appropriately.

What sets this company apart:

This organisation stands out as a true pioneer in high-tech electric mobility solutions dedicated not only to revolutionising how people move but also committed to simplifying everyday life through intelligent transportation systems. Employees benefit from being part of an inclusive network that values collaboration over hierarchy; here your voice matters regardless of your role or background. The company invests heavily in professional development through generous training opportunities so you can continue growing both technically and personally. Flexible working arrangements support your work-life balance while generous pension contributions provide long-term security. The workplace culture is built around mutual respect, open communication, and shared success making it an ideal environment for those who value teamwork as much as individual achievement. By joining this forward-thinking organisation based in Amsterdam’s vibrant tech hub, you become part of a community dedicated to making meaningful change on a global scale.

What's next:

If you are ready to take the next step in your career as a Technical Customer Service Specialist—and want your efforts recognised within an inclusive team—this is your moment!

Apply today by clicking on the link below; we look forward to learning more about how you can contribute!