Customer Service German

A leading organisation in building automation is seeking a Customer Service Desk Account Manager with German language skills to join their Rotterdam-based team. This role offers you the opportunity to work within a close-knit group of eight professionals, collectively responsible for supporting five branch offices.

You will be entrusted with your own accounts and areas of focus, ensuring seamless back-office operations and providing exceptional service to partners and account managers. The company values flexibility, professional development, and a supportive environment where your interpersonal skills and attention to detail will be highly appreciated. With a competitive salary range of €3,000–€3,500 per month, this position promises both financial reward and personal growth in an organisation that is committed to continuous improvement and employee wellbeing.

• Enjoy a competitive monthly salary between €3,000 and €3,500, reflecting your expertise and commitment to customer service excellence.
• Become part of a collaborative team environment where your contributions are valued and your professional development is actively supported through ongoing training opportunities.
• Experience flexible working arrangements and generous pension contributions while working in a dynamic sector that is constantly evolving and offers room for growth.

What you'll do:

• Process orders efficiently while maintaining clear communication with partners regarding any deviations or changes in delivery dates.
• Monitor project timelines closely to ensure all deadlines are met and proactively address potential delays or issues.
• Handle complaints and return orders with empathy and professionalism, ensuring swift resolution and customer satisfaction.
• Prepare invoices and credit notes accurately, managing all related communications with partners to maintain transparency.
• Manage customer data and subscriptions meticulously, keeping records up-to-date for seamless operations.
• Draft and present quotations tailored to partner needs, demonstrating thorough product knowledge and commercial awareness.
• Provide comprehensive commercial and product-related information to both internal colleagues and external customers, fostering trust and understanding.
• Collaborate closely with Account Managers, offering essential support that contributes directly to the commercial success of the organisation.
• Act as the primary point of contact for partners regarding orders, complaints, returns, subscriptions, and invoices, ensuring all queries are handled promptly.
• Maintain a positive attitude towards customers at all times, demonstrating patience, kindness, and sensitivity in every interaction.

What you bring:

• Demonstrated MBO-level education or equivalent work experience that enables you to understand complex processes quickly.
• At least three years of relevant experience in a similar customer service or desk account management role within a commercial setting.
• Proficiency in CRM systems such as Microsoft D365 CE & FO; familiarity with Axapta is considered advantageous but not mandatory.
• Advanced knowledge of MS Office packages including Excel, Word, Outlook for efficient daily operations.
• Fluency in both Dutch and English (spoken and written) is required; proficiency in German or French is highly desirable for effective communication with international partners.
• Exceptional accuracy in handling administrative tasks combined with strong customer orientation that ensures positive outcomes for clients.
• Ability to monitor progress on multiple projects simultaneously while maintaining high standards of communication throughout.
• Quick learning ability when faced with new systems or procedures; openness to ongoing training opportunities provided by the organisation.
• Sensitivity towards organisational dynamics; understanding how your actions impact broader business objectives.
• Polite demeanour coupled with empathy when dealing with complaints or challenging situations; always striving for pleasant interactions.

What sets this company apart:
This organisation stands out due to its commitment to creating an inclusive workplace where collaboration thrives among knowledgeable professionals. Employees benefit from flexible working opportunities that accommodate individual needs alongside generous pension contributions which secure their future. The company invests heavily in training programmes designed to enhance both technical skills (such as CRM system mastery) and soft skills (like empathetic communication). Team members enjoy being part of a supportive network where everyone’s input is respected—fostering communal success rather than individual competition. The work environment is dynamic yet considerate: change is embraced but always accompanied by guidance from experienced colleagues who nurture newcomers through onboarding processes. Staff are encouraged to share ideas openly without fear of judgement; leadership prioritises growth by offering regular feedback sessions aimed at helping employees reach their full potential together. Above all else this employer values dependability—rewarding those who consistently deliver quality results while maintaining warm relationships with clients across Europe.

What's next:
If you feel inspired by this opportunity to make a meaningful impact within a supportive team environment—apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.