Do you have experience as a Customer Service Representative? Would you love to work for an international company in Amsterdam? Do you speak French and English fluently? Then you might be the French Customer Service Representative we're looking for!
For more than a century, the people of this company have transformed crops into products that serve the vital needs of a growing world. Today, they’re one of the world’s largest agricultural processors and food ingredient providers, with more than 32,300 employees serving customers in more than 160 countries. With a global value chain that includes 428 crop procurement locations, 280 ingredient manufacturing facilities, 39 innovation centers and the world’s premier crop transportation network, they connect the harvest to the home, making products for food, animal feed, industrial and energy uses.
In your role as Customer Service Representative you will be responsible to manage and process all assigned customer purchase orders in a timely and accurate manner.
Tasks & responsibilities:
- Act as a point of contact for customers and their international sales organization assigned to you with regards to all order related matters
- Establish key client relationships in order to improve customer satisfaction
- Correctly and efficiently process and manage all purchase orders into sales orders through JDE following contractual agreements and internal guidelines
- Ensure that all order related data is well maintained in JDE and other supporting systems and departments within the company
- Manage and monitor progress of sales orders and proactively communicate to customers and/or sales organization
- Prepare and apply for shipping and export documents, both internal as well as with governmental bodies, and third parties
- Manage the complete international shipping process ensuring that specific customer requirements are followed
- Determine and prepare required export, transport and billing documents to secure a smooth and problem free shipment
- Proactive communication and interaction with all departments and third parties. Escalate to manager whenever needed
- Support credit control/collection
- Act as backup for your direct and indirect colleagues in case of absence, illness and holiday
Skills & requirements:
- Bachelor degree in Business administration, Sales-Commercial, Logistics or Supply Chain (or level gained through experience)
- Minimum of 3 years’ experience within sales support or customer service
- Experience with customer relations in an international B2B market and food industry
- Experience with international payment terms, customs and incoterms
- Experience in export and document handling is a big plus
- Demonstrated knowledge and understanding of an ERP system and Excel
- Fluent in English and French, both written and verbally is a must
- Good communication and customer service skills with the ability to communicate effectively via email and phone is a must
Candidate profile:
- Work accurately; be proactive and detail-oriented
- Problem-solving mentality in accordance with internal processes and existing agreements
- High work standards and ability to work under pressure
- Understanding of different cultures and action accordingly
- Ability to work independently as well as in a team
- Display an enthusiastic, professional and customer focused approach
Offer:
- Salary between 3000 - 3900 gross per month
- Travel allowance (23 cents per kilometre)
- Robert Walters Academy
- International environment
Are you the Customer Service Representative we're looking for? Apply now!
This role is managed by Walters People B.V., trading under the name Robert Walters.
