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Onze Diensten

Toonaangevende bedrijven in heel Nederland vertrouwen op Robert Walters om snel en efficiënt de juiste mensen te werven. Lees meer over onze dienstverlening.

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German Customer Service

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Are you a German Customer Service Representative with strong problem-solving skills and a passion for delivering high-quality service? This role requires a deep understanding of customer service processes, excellent organizational skills, and the ability to communicate effectively with internal and external stakeholders. If you thrive in a collaborative environment and have a keen eye for detail, we’d love to hear from you!

As a Customer Support Representative, you will play a vital role in supporting the customer service team by managing a variety of tasks. This includes handling invoicing procedures and administrative duties. Your responsibilities will also require close collaboration with customers and colleagues across different functions.

Key Activities & Responsibilities:

  • Processing (invoicing) orders
  • Handling incoming e-mails and calls
  • Proactively communicating with internal & external customers
  • Investigating and resolving invoicing issues and disputes
  • Logging and follow up of issue resolution and related communication back to the customer
  • Take responsibility for executing tasks and supporting colleagues across a number of complex areas / processes and queries
  • Work with your colleagues to effectively organise and prioritise the tasks within your specific areas
  • Working collaboratively with other functions and divisions on cross-functional or customer specific topics
  • Assist in supporting and training more junior colleagues
  • Act as a mentor for more junior customer service representatives


Education / Qualifications:

  • High School diploma or equivalent
  • Further education in a relevant discipline is a plus


Experience / Skills:

  • Expertise in order management or contact center skills is a plus;
  • Understanding of Customer Service process flows
  • Good knowledge of MS Excel, MS Outlook, MS Word, Internet is a plus;
  • Speak + write German and English fluently.

Competencies / Behaviors:

  • Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers and other stakeholders
  • Ability to solve problems and queries
  • Ability to work on their own initiative, prioritizing and organizing workload based on their own experience as well as input from supervisor
  • Highly customer focused
  • Strong collaborator which sets high performance standards
  • Strong internal drive and motivation to make a difference
  • Positive, optimistic mindset and can-do attitude
  • Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
  • Acts with integrity
  • Ability to make autonomous decisions on operational and tactical levels
  • Willingness to develop lean approach

Offer:

  • Salary 2500 euro gross per month based on 40 hours;
  • 40 hours per week;
  • Working hybrid;
  • Direct contract with the company.

Are you the German Customer Service we're looking for?
Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.

Soort contract: FULL_TIME

Vakgebied: Customer Operations

Specialisme: Customer Service

Sector: Callcenter en klantenservice

Salaris: €2,400 - €2,500 per month

Werkplek: Hybride

Ervaringsniveau: Mid-level

Locatie: Wormerland

Referentienummer: 2330442/001

Datum gepost: 24 januari 2025

Consultant: Bao-Han Nguyen

Telefoonnummer: 020 644 46 55

bao-han.nguyen@robertwalters.com

Bao-Han Nguyen

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