Customer Service Representative

As Customer Service Representative you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily. Are you looking for a position with a lot of responsibility and a wide range of tasks? Would you like to work in a very international environment with colleagues from all over the world? Then you are the Customer Service Representative we are looking for.

Responsibilities & tasks:

• Manage the entire Order to Cash process for a dedicated customer & product portfolio
• Handle and coordinate customer requests in line with the company policies and procedures
• Frequent interaction with internal business partners, such as Account Management, Planning and Logistics as well as with our Operation Center
• Daily interaction (verbal and written communication) with external customers
• Involvement and participation in internal projects

Qualifications:

• Bachelor’s Degree or equivalent
• Previous experience in Customer Service, Supply Chain, Logistics or Internal Sales experience in an international environment
• Understanding of Customer Service process flows and expertise in order management
• Experience with SAP/ERP system and/or Sales Force
• Fluent in English is required, both verbal and written. An additional language is preferred
• Strong commercial acumen
• Good analytical and communication skills

Offer client:

• Market conform salary + 13th month + travel expenses
• Good secondary employment conditions
• Fulltime position
• The location is based in Rotterdam - It is very easy to reach by public transport (within 30 minutes from Utrecht Central)
• Direct contract with the company

Are you the Customer Service Representative we are looking for.

Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.