Interim Contractmanager

INTERIM CONTRACTSMANAGER - 6 MONTHS, 40 HOURS PER WEEK As a Contracts Manager you will enable sales growth, customer satisfaction, and product capabilities by guiding our Product Management, Development, Support, Security, and Cloud Operations organizations in aligning our operational policies, commercial contract terms, and industry and regulatory trajectory.

This role will primarily cover our EMEA region and will also assist with other regions as needed, which, depending on the candidate’s location, may entail attending phone or video meetings outside of standard work hours.

What you get to do in this role:

• Support the sales process by, answering questions, and participating in discussions on operational topics with internal business teams and/or customers.
• Ensure alignment of products and programs with customer contracts, external regulations, and internal policies.
• Participate in the development of operational policies to assure alignment with our commercial contracts.
• Anticipate and answer customer questions about the terms that govern the use of ServiceNow products (e.g., Generative AI). This would entail preparing written explanations, including FAQs and Sales talking points, participating in discussions with customers, and being integrated with engineering, security, privacy, and product development to identify evolving issues and potential concerns.

Qualifications

To be successful in this role you have:

• Meaningful experience in Enterprise SaaS industry – ideally in Operations, Support and/or Contract Management. The ability to understand and align contract language; regulatory compliance (particularly privacy regulations) and operational practices is key.
• 3+ years of experience in a contracts or commercial legal roles; software/SaaS experience is an advantage
• Experience supporting products and answering questions about compliance with regulations and customer’s internal policies for data security, privacy and anti-bias.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Leads: Authoritatively engage with our internal teams, customers, and partners to explain our policies, answer operational questions, and source additional expertise as needed.
• Executes: Partner with many functions to drive programs and close issues across competing priorities.
• Provides Insight: Extract, analyze, report, and make recommendations based on data using ServiceNow tools and Excel.
• Collaborates: Use your positive energy and excellent communication skills to maintain teamwork within our organization and drive successful outcomes cross-functionally with our business partners.

This is a fully remote position which can be fulfilled anywhere in EMEA.
Are you available on short notice? Please apply or send your CV to: bente.vandeneijnden@robertwalters.com

Robert Walters Netherlands is acting as an Employment Business in relation to this vacancy.