Customer Service Logistics

A leading logistics organisation in Rotterdam is seeking a Freight Forwarder to join their dedicated team. This role offers you the opportunity to play a pivotal part in ensuring the timely, accurate, and efficient execution of outsourced logistics flows for valued clients.

You will be entrusted with full responsibility for dossiers, monitoring costs, timeframes, and budgets, all while maintaining high standards of customer satisfaction. The company is renowned for its commitment to professional development, offering flexible working opportunities and comprehensive training programmes to help you grow within the industry. If you are passionate about logistics, enjoy working in a supportive environment, and thrive on building lasting relationships with clients and colleagues alike, this position provides an excellent platform for your career advancement.

• Enjoy a competitive salary range of €2,500–€3,200 per month with clear progression opportunities based on performance and experience.
• Benefit from flexible working arrangements and ongoing training initiatives designed to enhance your skills and support your professional growth.
• Join a knowledgeable team where your input is valued and your ability to nurture client relationships will be recognised and rewarded.

What you'll do:

• You will ensure the timely and accurate execution of outsourced logistics flows for clients by managing all aspects of freight forwarding operations.
• You will take ownership of dossiers, carefully monitoring associated costs, timelines, and budgets to guarantee optimal outcomes for both the company and its customers.
• You will maintain meticulous administrative records by completing, checking, and documenting all relevant information in the system.
• You will generate standard reports and provide essential information to stakeholders as required throughout the logistics process.
• You will assess case situations to allocate rights according to established procedures, interpreting information against guidelines, conditions, and applicable legislation.
• You will identify the nature, scope, and cause of problems or disruptions in logistics processes using technical or procedural knowledge to resolve first-line issues efficiently.
• You will escalate complex or unusual cases to specialist colleagues when necessary and engage third parties during stagnations or disruptions to restore workflow.
• You will plan and prioritise activities across logistics streams by aligning schedules with available capacities, demand, and needs while communicating updates to all involved parties.
• You will intervene promptly when deviations from planning occur by adjusting schedules or taking corrective actions to ensure smooth operations.
• You will handle ad-hoc matters by integrating them into existing plans without compromising overall efficiency or quality.

What you bring:

• You possess an MBO-level qualification in logistics or a related field which equips you with essential theoretical knowledge beyond practical experience alone.
• Your proven ability to manage administrative tasks accurately ensures that all data is recorded systematically and checked thoroughly for completeness.
• Your strong communication skills enable you to express ideas clearly both verbally and in writing while listening attentively to others’ perspectives.
• Your customer-oriented approach allows you to build long-term relationships with clients who see you as a trusted partner committed to their satisfaction.
• Your capacity for careful planning helps you prioritise activities effectively by aligning schedules with available resources and responding flexibly to changing demands.
• Your attention to detail means you consistently apply rules and procedures correctly while maintaining orderliness throughout your work processes.
• Your problem-solving abilities allow you to identify issues quickly using technical or procedural knowledge before escalating more complex cases appropriately.
• Your collaborative mindset enables you to work closely with colleagues across departments sharing information openly and supporting team objectives.
• Your willingness to participate in ongoing training demonstrates your commitment to personal development within the logistics sector.
• Your adaptability ensures that you can integrate ad-hoc requests smoothly into existing plans without compromising quality or efficiency.

What sets this company apart:
This organisation stands out as one of Rotterdam’s most respected names in global logistics thanks to its unwavering commitment towards employee development and operational excellence. Employees benefit from flexible working arrangements that accommodate individual needs—making it easier than ever to balance professional ambitions with personal commitments. Comprehensive training programmes are offered regularly so staff can stay ahead of industry trends while expanding their skillsets. The workplace culture emphasises inclusivity; everyone’s contributions are valued regardless of background or experience level. Teamwork lies at the core of daily operations—colleagues support each other generously ensuring shared success across projects large and small. Opportunities for advancement abound; those who demonstrate initiative are encouraged through structured pathways towards greater responsibility over time. Above all else this company prioritises customer satisfaction—fostering long-term partnerships built on trust reliability mutual respect—and employees play an integral role in delivering these outcomes every day.

What's next:
If you’re ready to make a meaningful impact within a supportive team environment where your skills are appreciated apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.