Customer Service

A leading global organisation in the agricultural and food ingredients sector is seeking a Customer Service Representative to join their Amsterdam-based team. This is an exceptional opportunity for you to become part of a company with a rich heritage, a worldwide presence, and a commitment to connecting communities through essential products.

As a Customer Service Representative, you will play a pivotal role in ensuring seamless order processing and customer satisfaction across international markets. You will be empowered to build meaningful relationships with clients, support cross-functional teams, and contribute to the smooth flow of goods around the globe. The organisation values your attention to detail, proactive approach, and ability to thrive in a multicultural environment. With flexible working opportunities and access to extensive training resources, this position offers you the chance to develop your skills within a supportive and knowledgeable network.

• Join an internationally recognised leader in the agricultural and food industry, offering you exposure to global markets and diverse cultures while supporting customers from over 160 countries.
• Benefit from flexible working opportunities and comprehensive training programmes designed to help you grow your expertise in customer service, logistics, and export operations.
• Work within a collaborative team environment where your interpersonal skills are valued, and your contributions directly impact customer satisfaction and business success.

What you'll do:

As a Customer Service Representative based in Amsterdam, you will immerse yourself in a dynamic environment where your organisational skills are crucial for managing complex international orders. Your day-to-day responsibilities will involve close interaction with customers from diverse backgrounds, processing their purchase orders efficiently while maintaining high standards of accuracy. You will collaborate with multiple departments—ranging from sales to logistics—to ensure that every aspect of the order lifecycle runs smoothly. By preparing essential export documentation and coordinating shipments globally, you will play an integral role in delivering products that meet vital needs worldwide. Your ability to communicate effectively across languages and cultures will be invaluable as you address queries, resolve issues promptly, and foster positive relationships that drive repeat business. Success in this role comes from your dedication to detail-oriented work practices, your enthusiasm for helping others achieve their goals, and your willingness to support teammates whenever needed.

• Serve as the primary point of contact for customers and the international sales organisation regarding all order-related matters, ensuring clear and timely communication at every stage.
• Establish and nurture key client relationships by providing attentive service that enhances overall customer satisfaction and loyalty.
• Accurately process all assigned customer purchase orders into sales orders using JDE, adhering strictly to contractual agreements and internal guidelines.
• Maintain meticulous records of all order-related data within JDE and other supporting systems, collaborating closely with relevant departments to ensure accuracy.
• Monitor the progress of sales orders proactively, keeping customers and sales colleagues informed about status updates or potential issues.
• Prepare and apply for shipping and export documents required by both internal stakeholders and external governmental bodies or third parties.
• Oversee the complete international shipping process, ensuring compliance with specific customer requirements for each shipment.
• Determine, prepare, and manage all necessary export, transport, and billing documents to facilitate smooth shipments without delays or complications.
• Engage in proactive communication with various departments and third parties to resolve any challenges swiftly, escalating issues to management when appropriate.
• Support credit control activities by assisting with collections processes as needed, while also acting as backup for colleagues during absences.

What you bring:

To excel as a Customer Service Representative in this global organisation’s Amsterdam office, you will bring proven experience navigating complex order management processes within fast-moving international environments. Your background should include substantial time spent supporting customers—ideally within B2B settings—where you have demonstrated empathy, patience, and professionalism across every interaction. You are adept at balancing multiple priorities simultaneously without compromising on quality or accuracy. Your understanding of cultural nuances enables you to connect meaningfully with clients from around the world while adapting your communication style appropriately. In addition to technical proficiency with ERP platforms like JDE and advanced spreadsheet tools such as Excel, you possess strong written and verbal communication skills that allow you to convey information clearly via email or phone. Your educational foundation—whether formal or gained through hands-on experience—equips you with knowledge of supply chain principles, export procedures, payment terms, customs requirements, and document handling best practices. Above all else, your collaborative spirit ensures that you contribute positively within teams while remaining dependable when working autonomously.

• Demonstrated ability to work accurately with strong attention to detail while proactively identifying potential issues before they arise.
• A problem-solving mentality that aligns with established internal processes and existing agreements for effective resolution of challenges.
• Commitment to maintaining high work standards even when operating under pressure or tight deadlines.
• Sensitivity towards different cultures with the capacity to adapt actions accordingly in an international context.
• Ability to work independently on assigned tasks as well as collaboratively within a team setting for shared objectives.
• An enthusiastic, professional attitude combined with a genuine focus on delivering excellent customer service at all times.
• Bachelor’s degree in Business Administration, Sales-Commercial disciplines, Logistics or Supply Chain—or equivalent experience gained through practical roles.
• At least three years’ experience in sales support or customer service roles within an international B2B market; prior exposure to the food industry is highly desirable.
• Familiarity with international payment terms, customs regulations, incoterms as well as hands-on experience handling export documentation is considered advantageous.
• Proficiency using ERP systems (such as JDE) alongside advanced Excel skills; fluency in English is essential while Dutch or German language abilities are beneficial.

What sets this company apart:

This organisation stands out as one of the world’s foremost agricultural processors and food ingredient providers—a company whose legacy spans more than a century of connecting harvests to homes across continents. With over 50,000 employees serving customers in more than 160 countries, it offers unparalleled opportunities for personal growth within a truly global network. Employees benefit from access to state-of-the-art facilities—including hundreds of procurement locations, manufacturing sites, innovation centres—and are supported by robust training initiatives designed to foster continuous learning. The company’s inclusive culture celebrates diversity while encouraging collaboration among colleagues from varied backgrounds. Here you will find not only stability but also room for advancement as part of an organisation committed to making a positive impact on communities worldwide through responsible sourcing and sustainable practices. Flexible working arrangements further enhance work-life balance so that every team member can thrive both professionally and personally.

What's next:

If you are ready to take the next step in your career journey by joining an internationally respected team dedicated to excellence in customer service—this is your moment!

Apply today by clicking on the link provided; unlock new possibilities for growth by submitting your CV along with a covering letter outlining why you would be an outstanding fit for this exciting opportunity.

This role is managed by Walters People B.V., trading under the name Robert Walters.