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Toonaangevende bedrijven in heel Nederland vertrouwen op Robert Walters om snel en efficiënt de juiste mensen te werven. Lees meer over onze dienstverlening.

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Customer Care Specialist (Seafreight)

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Are you the go-to person when it comes to keeping customers happy and operations running smoothly? Do you have experience in sea freight and a passion for delivering top-notch customer service? Can you juggle planning, communication, and administration—without dropping the ball? Are you ready to manage your own customer portfolio and make a real impact in a fast-paced logistics environment? If so, you might be the Customer Care Specialist I'm looking for!

Our client is seeking a passionate Customer Care Specialist to support their Sea Logistics team in Rotterdam. This versatile role serves as a crucial link between customers and internal stakeholders, encompassing commercial, customer service, daily planning, and administrative activities. The successful candidate will be primarily responsible for their own customer portfolio, managing day-to-day interactions with existing customers and proactively engaging with internal teams to ensure customer satisfaction.

  • Versatile role in Sea Logistics
  • Manage your own customer portfolio
  • Proactive engagement with internal teams

What you'll do:

  • Take over day-to-day interactions with existing customers
  • Qualify and manage as the vocal point for your customers
  • Engage proactively with internal teams to manage customers in your portfolio
  • Manage the documentation process and liaise daily with the Operational Care Centre team for timely follow-up
  • Oversee and manage the onboarding process of new customers in collaboration with outside sales and operational departments
  • Offer proactive advice and consultancy, ensuring customer satisfaction
  • Monitor internal data and customer indicators / KPI in accordance with customer expectations, action plans, offer solutions and continuous improvement

What you bring:

  • Relevant working experience in sea freight and/or customer service
  • Ability to work both as part of a team and independently
  • Strong organisational skills with the ability to set priorities
  • Customer service-oriented attitude
  • Ability to thrive in a fast-paced and dynamic environment
  • Excellent command of the English language; Dutch is an advantage
  • Immediately available and eligible to work in The Netherlands

What sets this company apart:

Our client offers an ambitious work environment where entrepreneurship, development, and progress are prioritised. They understand that job satisfaction means different things to different people; hence they offer flexible working hours, travel allowance, generous pension scheme, and the option to buy extra vacation days. They are committed to their employees' growth and provide access to a dedicated academy for continuous learning and development. The successful candidate will start with an annual contract with the prospect of permanent employment.

What's next:

Ready to take your career in Sea Logistics to the next level? Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.

Soort contract: Vast

Vakgebied: Procurement & supply chain

Specialisme: Logistiek

Sector: Logistieke distributie en toeleveringsketen

Salaris: €3,000 - €3,700 per month

Werkplek: Hybride

Ervaringsniveau: Mid-level

Locatie: Rotterdam

Referentienummer: 4YLKO5-E1430976

Datum gepost: 28 mei 2025

Consultant: Marco Panebarco

Telefoonnummer: 010 7527200

marco.panebarco@robertwalters.com

Marco Panebarco

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