Customer Care Specialist (Seafreight)

Are you the go-to person when it comes to keeping customers happy and operations running smoothly? Do you have experience in sea freight and a passion for delivering top-notch customer service? Can you juggle planning, communication, and administration—without dropping the ball? Are you ready to manage your own customer portfolio and make a real impact in a fast-paced logistics environment? If so, you might be the Customer Care Specialist I'm looking for!

Our client is seeking a passionate Customer Care Specialist to support their Sea Logistics team in Rotterdam. This versatile role serves as a crucial link between customers and internal stakeholders, encompassing commercial, customer service, daily planning, and administrative activities. The successful candidate will be primarily responsible for their own customer portfolio, managing day-to-day interactions with existing customers and proactively engaging with internal teams to ensure customer satisfaction.

• Versatile role in Sea Logistics
• Manage your own customer portfolio
• Proactive engagement with internal teams

What you'll do:

• Take over day-to-day interactions with existing customers
• Qualify and manage as the vocal point for your customers
• Engage proactively with internal teams to manage customers in your portfolio
• Manage the documentation process and liaise daily with the Operational Care Centre team for timely follow-up
• Oversee and manage the onboarding process of new customers in collaboration with outside sales and operational departments
• Offer proactive advice and consultancy, ensuring customer satisfaction
• Monitor internal data and customer indicators / KPI in accordance with customer expectations, action plans, offer solutions and continuous improvement

What you bring:

• Relevant working experience in sea freight and/or customer service
• Ability to work both as part of a team and independently
• Strong organisational skills with the ability to set priorities
• Customer service-oriented attitude
• Ability to thrive in a fast-paced and dynamic environment
• Excellent command of the English language; Dutch is an advantage
• Immediately available and eligible to work in The Netherlands

What sets this company apart:

Our client offers an ambitious work environment where entrepreneurship, development, and progress are prioritised. They understand that job satisfaction means different things to different people; hence they offer flexible working hours, travel allowance, generous pension scheme, and the option to buy extra vacation days. They are committed to their employees' growth and provide access to a dedicated academy for continuous learning and development. The successful candidate will start with an annual contract with the prospect of permanent employment.

What's next:

Ready to take your career in Sea Logistics to the next level? Apply now!

This role is managed by Walters People B.V., trading under the name Robert Walters.